The purpose of the Quality Management System is to ensure that the services provided to its customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable objectives with plans in place to ensure that they are reviewed year on year for improvement.
It is the policy of LDSS to maintain, on a continual basis, an effectively managed Quality Assurance programme, which will assure customers that the services supplied conform to the laid down procedures or disciplines of the company, and which will ensure that the customers need’s and expectations are fully met.
The management of LDSS is firmly committed to the systems, procedures and controls included in this manual, and the total participation of all personnel is mandatory. To ensure maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit.
The Operations Director is entrusted with the authority and responsibility for the control of the Quality Management System and to ensure that all legal and relevant regulatory requirements are met such as Health & Safety at work and regulation to the Private Security Industry Act.
LDSS Management representative cannot be over-ruled on matters of Quality, and in case of differences of opinion on Quality matters, have the responsibility to refer such items to the Operations Director or his representative for resolution.
This policy of Quality Assurance is in place to ensure that the overall LDSS objectives of the company are met. The objectives of LDSS are to ensure that the best possible security services are supplied to the company’s valued clients, and that LDSS is able to meet customer needs and requirements as effectively and efficiently as possible.
One LDSS objective is to ensure that all requirements of the documented management system that meets the requirements of ISO 9001:2015 are performed in a managed methodical way. It is also ensured that the system is fully understood and implemented correctly throughout the company.
It is the intention of the Operations Director that this policy along with all other policies will be reviewed on an annual basis at the management review meeting.
The structure of the Quality Management System is defined in this Quality Manual. All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.
This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy are made available to all members of staff. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.